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Shipping & Delivery

Delivery

Delivery costs are additional to the displayed price and vary depending on the delivery service you select (if any and sometimes automatically selected if none other is available).  Delivery costs are calculated by weight, so the more quantities you select the higher the delivery cost will be.  Delivery charges will be confirmed to you before your order is accepted.

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before your order is despatched. You have the option to cancel the order if you do not wish to pay any additional delivery costs.  Please see "Returns Policy"

Please note we are currently unable to deliver to PO Boxes.

UK Delivery options

UK orders for delivery to a UK address have only one (1) delivery option, which is Standard Delivery.  Please see below for further information about UK delivery options.

We occasionally run offers on delivery costs and information will be sent out as email or via our e-newsletter.

Delivery times depend on the delivery service we use as we may use more than one (1) courier and the types of goods ordered. We always aim to despatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed with you.

Some couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they will post a calling card for self collection or re-delivery.

The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us.  We reserve the right to re-charge the delivery cost for re-delivery.

UK Delivery option: Standard Delivery

We aim to have all accepted UK orders placed before 2pm despatched within three (3) to five (5) working days, although this time may be extended if your order is placed close to a UK bank or public holiday. In some cases, delivery time could be less.

We will endeavour to ship smaller orders as requested, however larger orders that are very heavy may be delivered in separate parcels (see "Split Delivery"). This may result in a delay in the despatch of your order.

Delivery of pre-order items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. The pre-ordered goods will be despatched via Standard Delivery option the day before the launch date within the UK.

Split Delivery

We may split delivery of your order into several parts based on stock availability/weight. You will not be charged extra for this facility. Any additional consignments for delivery in the UK will be sent using the Standard Delivery service to ensure they are with you as soon as possible.

Free delivery offers

Free delivery offers, when available, only apply to UK Mainland. Free delivery offers are sent using Standard delivery service, (see "UK Delivery option: Standard Delivery"). Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.

Collection from Head Office

At present this is not possible.  If it does become possible at a later date, we will inform you of this via email or through our e-newsletter.

Any Questions?

If you have any other questions about shipping and delivery, please contact Customer Services directly.

 

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