Delivery
Delivery costs are additional to the displayed price and vary depending on the delivery service you select (if any and sometimes automatically selected if none other is available). Delivery costs are calculated by weight, so the more quantities you select the higher the delivery cost will be. Delivery charges will be confirmed to you before your order is accepted.
If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before your order is despatched. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.
UK Delivery options
UK orders for delivery to a UK address have only one (1) delivery option, which is the Standard Delivery. Please see below for further information about UK delivery options.
We occasionally run offers on delivery costs and information will be sent out via email or via our e-newsletter.
Delivery times depend on the delivery service we use as we may use more than one (1) courier and the types of products ordered. We always aim to despatch all products in stock as quickly as possible. The maximum UK delivery lead time for products is 30 days unless specifically agreed with you.
Some couriers will require a signature to ensure safe receipt of your products. If you are not available to collect and sign on the courier’s first visit they will post a calling card for self collection or re-delivery.
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the products to us. We reserve the right to re-charge the delivery cost for re-delivery.
UK Delivery option: Standard Delivery
We aim to have all accepted UK orders placed before 2pm despatched within three (3) to five (5) working days, although this time may be extended if your order is placed close to a UK bank holiday or public holiday. In some cases, delivery times could be less.
We will endeavour to ship smaller orders as requested, however larger orders that are very heavy may be delivered in separate parcels (see "Split Delivery"). This may result in a delay in the despatch of your order.
Delivery of pre-order items
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. The pre-ordered goods will be despatched via the Standard Delivery option on the day before the launch date within the UK.
Split Delivery
We may split delivery of your order into several parts based on stock availability/weight. You will not be charged extra for this facility. Any additional consignments for delivery in the UK will be sent using the Standard Delivery service to ensure they are with you as soon as possible.
Free delivery offers
Free delivery offers (if applicable and when available), only apply to UK Mainland. Free delivery offers are sent using Standard delivery service, (see "UK Delivery option: Standard Delivery"). Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.
If your products at checkout are valued at over £500, then shipping is totally free, You will see this at checkout. Someties our checkout system may show a paid for shipping service as well as a free shipping option because it is calculated to work out shipping by weight, so please ignore that and make sure you select the 'Free Shipping' option instead at checkout for free delivery. This is only triggered for products over £500, so anything just under this value is subject to shipping fees.
Collection from Head Office
At present this is not possible. If it does become possible at a later date, we will inform you of this via email or through our e-newsletter.
Any Questions?
If you have any other questions about how to place an order, please contact Customer Services directly.
